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  • How long does the PCR take to return results?
    This is generally within 2 hours, but can sometimes take longer if we need to re-run the sample. Invalid test results don't happen often, but they do happen. In this instance we would use the second swab we take from you to re-run the sample. If you haven't heard by 3 hours, just give us a call on 01224 583966 .
  • Do I have to pay for the certificate?
    No the certificate is supplied as part of the test fee. This is normally emailed to you as soon as the results are in.
  • Do I have to pay for my test upfront?
    No all our test sites accept card payment from all major card providers.
  • Does the certificate have a QR code?
    Yes all our certificates come with a QR code for international travel.
  • What are your opening hours?
    Our office hours are 0800-1600 Mon-Fri, however the test sites are open in the evening and weekends. If you don't see a test time that suits, just drop us an email at and we can often fit you in somewhere. All our tests can be booked and cancelled online 24/7 by using our online booking system.
  • Can I cancel my test?
    Yes you will be sent an email with joining instructions. On that email is a link to cancel the test yourself. We don't charge for cancellations, but we do charge a £50 no-show fee if you don't attend.
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