FAQ

How long does the PCR take to return results?

This is generally within 2 hours, but can sometimes take longer if we need to re-run the sample. Invalid test results don't happen often, but they do happen. In this instance we would use the second swab we take from you to re-run the sample. If you haven't heard by 3 hours, just give us a call on 01224 583966 .

Do I have to pay for the certificate?

No the certificate is supplied as part of the test fee. This is normally emailed to you as soon as the results are in.

Do I have to pay for my test upfront?

No all our test sites accept card payment from all major card providers.

Does the certificate have a QR code?

Yes all our certificates come with a QR code for international travel.

What are your opening hours?

Our office hours are 0800-1600 Mon-Fri, however the test sites are open in the evening and weekends. If you don't see a test time that suits, just drop us an email at bookings@elevationsafetygroup.com and we can often fit you in somewhere. All our tests can be booked and cancelled online 24/7 by using our online booking system.

Can I cancel my test?

Yes you will be sent an email with joining instructions. On that email is a link to cancel the test yourself. We don't charge for cancellations, but we do charge a £50 no-show fee if you don't attend.

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